FAQ

Frequently asked questions

What are Bell Credits?

Bell Credits are pre-purchased platform credits (1 Credit = KSh 1) used to bid and buy on GoatVest. They cannot be redeemed for cash and can only be used on the platform.

How does bidding work?

Only the top three bids on a live auction hold Bell Credits. If your bid drops to fourth place or lower, your credits are released automatically. When an auction ends, the seller chooses a buyer from the top three bids.

What is Cash Earnings?

Cash Earnings is your withdrawable balance from milk income and sale proceeds. You can withdraw to M-Pesa subject to KYC tier limits.

Can I cancel a listing?

Sellers can delist within 24 hours of going live, or before the first bid — whichever comes first. After that, the listing runs until the auction ends.

What is the Virtual Farm?

The Virtual Farm lets aspiring investors add goats to a simulated portfolio and track projected milk income. It costs 100 Bell Credits per month. Investors with an active GMA certificate get free access.

How do partner farms join?

Submit a farm application via Partner as a Farm. Our team verifies your farm visit and documentation before granting dashboard access.

Still have questions? Read how it works or contact GoatVest support.